FAQ

How much space is required for a tent?

In order to set up a tent properly, there must be additional space on each side of the tent for anchoring. For example, a 20’ x 20’ tent would require a space 30’ x 30’ in order to properly set up and anchor the tent.

Can we set-up the tent ourselves?

Our tents are not pop-up tents. They require installation by our experienced set-up crew.

How is the tent secured?

The preferred method is staking the tent.  There are different methods for anchoring depending on location and surface type.  Weather permitting, water barrels may be used.  Additional fees apply to anchoring with water barrels or staking into asphalt.

How can I be sure tent stakes can safely be installed?

You are responsible for informing Prestige Event Rentals of any private utilities such as sprinkler systems, landscape lighting, invisible dog fencing, etc.

Can you install electricity in the tent?

We have a master licensed electrician on staff at Prestige Event Rentals.  From extension cords to generators, all of your electrical needs can be safely met.

What area will a patio heater cover?

A heater will cover approximately a 12’ diameter.  Heaters must be placed on a firm surface.

How far in advance should I reserve my rentals?

You should reserve as soon as possible.  It is a good idea to reserve 2-4 months ahead of your event date.  Rentals are subject to inventory availability.  Rentals are reserved on a first come, first served basis.  Deposits are required to hold reservations.  The deposit is equal to 50% of your order total and applies toward your final balance.

Can I make cancellations or changes to my order?

Once your deposit has been paid, and your order has been reserved, changes can be made 14 days before your delivery or pickup.  Additions can be made, but are subject to availability.

Do I need to clean the rental items before I return them?

Dinnerware, glassware, or flatware will be returned rinsed free of excess food and debris.  These items should not be washed, as some soaps may damage them.  Rented linens should under no circumstance be washed.  If linens become wet, allow them to air dry.  Concession and Catering equipment should be cleaned using the instructions provided with the rental.

Do you deliver?

Delivery is available for a fee and should be arranged at the time rentals are reserved.  Deliveries and pick-ups are made during normal business hours.  After hours pick up and delivery is available for an additional fee.

How much is your delivery fee?

Delivery fees are based on distance from our warehouse to the delivery site.  Delivery charges are based on a ground floor delivery to a designated drop-off/pick-up point no more than 100 feet from the delivery truck.  Our crews are instructed to stack rentals in an organized, mutually convenient place and should be ready for pickup the same way.  There is an additional fee for deliveries that require carrying equipment up or down stairs or delivering or picking up at specific times or on weekends.

Does the delivery fee include set-up?

Items that require assembly like tents, staging and dance floors include set-up and tear-down in the rental fee.  Set-up of tables and chairs is available for an additional fee.  These arrangements must be made prior to delivery.  A site plan must be provided prior to delivery.  An event representative must be available for contact during the set-up.

Can the items be delivered without my being there?

Yes, if we can leave the items in a garage or covered porch and you have already signed the rental contract.  Please remember, that all delivered items are the customer’s responsibility from the time of delivery until the return of the items.

Can I cook in the tent?

Generally, no.  Licensed caterers can have equipment to keep food warm.  Any grilling or cooking must occur outside of the tent.

What about missing or broken items?

Broken, missing or weather damaged items are charged at retail replacement value.

Do you offer discounts?

We do offer Military, Veteran and First Responder discounts.

My event is on Saturday/Sunday, how does pickup and return work?

You are able to pick your order up on Friday between 8:00 am and 4:30 pm and return your order on the following Monday before 12:00 pm.  We do offer delivery services during our normal hours for an additional fee.

Do I get a refund for unused equipment?

Unfortunately, no.  Once the equipment leaves our warehouse, we cannot issue refunds for unused products.  Every item that returns to our warehouse is treated the same, whether used or not.  This ensures that every item you receive is clean and ready for use.

Does Prestige Event Rentals only work with event professionals?

No, we are proud to work with clients with all backgrounds and budgets.

What types of payment methods do you accept?

We accept cash, check and all major credit cards.

I have a question about a product or an order. Can you help me?

Absolutely, we are glad to help.  Please call or come by our offices Monday through Friday 8:00 am – 4:30 pm.